Returns

We know that things don’t always go perfectly the first time—the size might not be right, the color might not quite be what you expected, or you might have simply changed your mind. That’s why we’ve now improved and simplified our returns system to give you a smoother and more hassle-free experience.

With our new returns process, you can easily register your return directly online and receive clear, step-by-step instructions. We’ve done this so you can feel confident throughout the entire process—from the first click until your return is processed.

Here’s how it works:

1. Register your return online—Fill out the return form via the link you received in your order email or directly on our website.

2. Get your return label – Once the return is registered, you’ll receive a return label to print or show digitally at a drop-off location.

3. Pack and ship – Place the item in its original packaging (or other suitable packaging), attach the label, and drop it off at any drop-off location.

4. Return Processing – As soon as we’ve received and processed your return, you’ll receive a confirmation via email.

5. Refund or Exchange – We’ll refund the amount or send a new item, depending on your preference.

You are responsible for keeping the item in the same condition as when you received it. If the item is damaged or lost due to your negligence, you will forfeit your right to return it.

Obligation to Repay

If you have exercised your right to return an item, we will refund the amount you paid for the item as soon as possible, or no later than 30 days from the date we received the item or, in the case of a service, from the date we received your notice of cancellation. You are responsible for the return shipping costs when you send the item back. We always cover the return shipping costs for so-called replacement items.

Complaint

If the item or its packaging is damaged when you receive it, you must file a complaint directly with the postal clerk or delivery driver. If a defect is discovered after the package has been opened, you must report it to us within 3 days. You can report this to us during business hours on weekdays between 10:00 a.m. and 6:00 p.m. by calling 08-123 45 67 or via service@logoipsum.se. Of course, we will rectify any defects completely free of charge.

See also the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU’s online dispute resolution page: http://ec.europa.eu/odr